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Frequently asked questions
What has changed?
Please use QBE’s Partner Portal to access c.change. Your direct c.change User Id is no longer active. For this reason you’ll now need to login via Partner Portal and it’s here that you’ll find a link to access c.change.
What is Partner Portal?
Partner Portal is a secure website for our partners. It’s been designed to give you helpful information and personalised resources to support you to do your job.
Within the Partner Portal, you’ll find useful documents, videos, insights, articles and updates.
You’ll also be able to access the platforms you require including c.change.
Those with delegated authority will be able to use our online express claims form to lodge Business Interruption claims arising from COVID-19.
Within the Partner Portal, you’ll find useful documents, videos, insights, articles and updates.
You’ll also be able to access the platforms you require including c.change.
Those with delegated authority will be able to use our online express claims form to lodge Business Interruption claims arising from COVID-19.
Why has my login experience changed?
We've implemented an enhanced identity management system and as a result your login experience has been updated.
This new system provides improved security, self-service options and greater flexibility.
This new system provides improved security, self-service options and greater flexibility.
Which username do I use for c.change?
All users will need to login via Partner Portal with their registered email address to access c.change. C.change User ID is no longer active.
Elders agents are in the process of being transitioned to this login format and will shortly receive an email confirming this. The email will also provide instructions on how to set up a new password.
Elders agents are in the process of being transitioned to this login format and will shortly receive an email confirming this. The email will also provide instructions on how to set up a new password.
What if I have forgotten my c.change login details?
Your login is now your registered email address.
If you need help, please contact our team via [email protected].
If you need help, please contact our team via [email protected].
Do I need to log in to the QBE website or the Partner Portal?
Our website includes general product information and doesn’t require you to log in for access.
You will need to log in to access Partner Portal. By logging into Partner Portal you’ll have access to additional important resources such as our document library and latest updates as well as our Business Interruption online express claims form. This form can be used to lodge COVID-19 related BI claims for Business Pack and Farm Pack. From Partner Portal, you can also access our system platforms, including c.change.
You will need to log in to access Partner Portal. By logging into Partner Portal you’ll have access to additional important resources such as our document library and latest updates as well as our Business Interruption online express claims form. This form can be used to lodge COVID-19 related BI claims for Business Pack and Farm Pack. From Partner Portal, you can also access our system platforms, including c.change.
How do I reset my password?
If you’ve been advised by us that your registered email address is your new username, you’ll then be able to reset your password via the login screens clicking ‘forgot password.
If you haven’t yet been transitioned to the new log-in username or aren’t sure, then please contact your QBE representative or watch our video to ensure your account is verified.
If you haven’t yet been transitioned to the new log-in username or aren’t sure, then please contact your QBE representative or watch our video to ensure your account is verified.
I have access but I need my staff to have access too?
Contact your QBE representative and they’ll be able to assist you. Please allow 24-48 hours to get access to Partner Portal.
I am getting an error screen or having issues logging into c.change or the Partner Portal.
Please contact your QBE representative with any general issues or concerns. If you don’t know who that is, please contact us.
Are you a business looking for insurance solutions?
You can find information about our products and services on our Business site.
Trying to find a broker?
Choosing insurance for your business can feel like a daunting task. A broker can help. They can take the confusion out of the process and find policies that best meet your needs. This guide will help you understand what an insurance broker does and whether you need one.
Trying to find a broker?
Choosing insurance for your business can feel like a daunting task. A broker can help. They can take the confusion out of the process and find policies that best meet your needs. This guide will help you understand what an insurance broker does and whether you need one.