Fleet Risk Solutions self-assessment

To help you develop a system to manage your motor fleet risks, we’ve created this self-assessment tool that will guide you through four key areas: pre-employment, induction, after an accident, and ongoing initiatives.

Simply answer the questions in order, and we’ll share advice and recommendations along the way.

Self-assessment

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Pre-employment – Prioritise good drivers

1. Driver evaluation rating sheet

Recommendation: Use QBE’s sample driver assessment form to evaluate driving ability during the interview stage.

If an employee is to be on the road for more than four hours a day, they need to be able to drive well and safely. You can evaluate this by conducting a driver assessment during the interview. Remember, don’t employ higher-risk drivers if you can avoid it.

2. Driver licence checks

Recommendation: Speak to QBE about how to use automated driver licence checks.

It’s essential that employees hold a current, valid, and appropriately classed licence for the vehicle they are operating. Avoid employing anyone with more than six points on their licence if they are required to drive as part of their work.

3. On-road driver assessment

Recommendation: QBE can provide you with advice on implementing appropriate training.

It’s important to be confident that the people driving company assets are doing so safely. By including an on-road assessment as part of the recruitment process, you can assess the competence of a driver before employing them.

4. Driver profiling

Recommendation: QBE can help you implement appropriate training.

A driver profiling session will result in a driver being given a high, medium, or low risk score, which enables managers to compare individuals.

The profiling session can be carried out pre-employment, during induction, or as an ongoing initiative.

Induction – Setting standards on day one

5. Company induction

Recommendation: QBE can help you implement an appropriate induction program.

Induction is an important part of your risk management strategy, as you can establish rules and expectations around how employees are to utilise and treat company vehicles.

When providing induction training for drivers, include a motor segment that includes applicable company policies, procedures, guidelines and standards on fatigue management, ergonomics, loose objects in the cabin, carrying passengers and vehicle-specific information.

Keep a record of the induction training that has been provided, with the record signed and dated by the driver, to state that the training has been received and understood.

6. Driver handbook

Recommendation: QBE can provide you with a sample driver handbook to provide to all new employees.

A driver handbook is important to share key vehicle safety guidelines and procedures, including legal obligations, operating the vehicle, vehicle care and maintenance, after-accident obligations, and disciplinary/reward procedures. The information in the handbook can help reduce day-to-day running costs, and provide drivers with a safe and secure working environment.

7. Knowledge test

Recommendation: QBE can provide you with a library of questions from which to build your own knowledge test.

Conducting a 15 to 20 question driver knowledge test a fortnight after induction is a great way to check what has been learnt and understood – and identifies further training that may be required.

This will also help you identify areas in your induction program or driver handbook that may need strengthening.

After an accident – Gathering useful information

8. Scene of accident reporting

Recommendation: Provide a copy of QBE’s ‘Glove Box Accident Guide’ to all new employees.

In the event of an accident, it’s important that procedure is followed. Drivers should know what to do at the scene of an accident, and what information they need to obtain from the other party and what to do after an incident.

9. Accident debrief

Recommendation: QBE can provide you with questions to help measure trends.

It’s important to conduct an interview with a driver after an incident. This enables you to understand the cause of the accident and how it might be avoided in the future. Remember to collect and record as much information about the incident as possible.

Ongoing initiatives – Regular activities to reinforce company standards

10. Reporting

Recommendation: QBE can provide you with fleet risk management reports to use in your business.

By analysing fleet risk management reports, you may be able to identify what is causing claims and implement appropriate risk management strategies.

11. Motor toolbox sessions

Recommendation: QBE can help you create effective toolbox sessions.

Toolbox sessions are a simple and cost-effective method of reinforcing knowledge and promoting discussion and awareness of work-related driving safety initiatives and targets.

12. Driver training and education

Recommendation: QBE provides online and in-person workplace vehicle safety training for drivers.

A continuous learning and training programme for drivers is important to build a positive and safe culture among drivers.

13. Telematics

Recommendation: QBE can advise you on appropriate telematics systems to use in your vehicles.

By using telematics systems, you can create a safety score that can be used by drivers and managers to promote a culture of safety through friendly competition. It can also be important to have real-time safety feedback and coaching to assist in eliminating bad habits.

14. Vehicle inspections

Recommendation: Use QBE’s pre-start vehicle check form.

A pre-start vehicle check can help to ensure seatbelts are safe, the vehicle is free of any loose objects that could cause harm, and is free of any damage. It can also help protect the liability of all parties in the event of an incident.

15. Fleet Risk Management Committee

Recommendation: QBE can provide you with comprehensive trend reports, help you understand the data, and implement management initiatives.

We recommend you have a motor fleet risk management committee to discuss accident trends, statistics and initiatives, and make changes that could reduce exposure to accidents.

The committee should include anyone who is responsible for the care and wellbeing of company vehicles and those who are responsible for the care and wellbeing of drivers.

16. Incentive programs

Recommendation: QBE can help you set up a driver incentive program.

Offering driver incentives for good behaviour is a simple way to increase motivation, compliance, and safety, while decreasing collisions and associated costs.

This advice is general in nature and has been prepared without taking into account your objectives, financial situation or needs and may not be right for you. You must decide whether or not it is appropriate, in light of your own circumstances, to act on this advice. To decide if QBE's products are right for you, please ensure you obtain and consider the Policy Wording or Product Disclosure Statements and Target Market Determinations, available online at QBE.com/au. Insurance issued and underwritten by QBE Insurance (Australia) Limited (ABN 78 003 191 035, AFSL 239545).