Alert

Information for our customers affected by bushfires in the Grampians National Park

03 Feb 2025

We’re working hard to support our customers affected by bushfires in the Grampians National Park.

We have additional team members ready to take your calls and lodge claims. If you need to make a claim due to bushfire damage, please contact us as soon as you’re safe and able to do so.

While our assessors and tradespeople can’t enter affected areas until emergency services declare it safe, notifying us of your claim as soon as possible helps us speed up the claims process to get you back on your feet sooner.

How to claim

If you’re insured directly with QBE, call us on 133 QBE (133 723) for Claims.

If you purchased your policy from an intermediary or your financial institution, contact them to make your claim.

Most importantly, we want you and your family to be safe so it’s important that you follow the advice of local authorities. We’ve put together some useful information about protecting your home and yourself from a bushfire and warning signs to look out for during a bushfire emergency.

Please remember:

  • Always follow the advice and direction of emergency services.
  • If you’re in urgent need of ‘make safe’ repairs, temporary accommodation or emergency cash payments, please contact us straight away.
  • Clear flammable materials from around your home to reduce risk.
  • Have a bushfire emergency plan in place and ready to act.
  • Most importantly, do not wait until it’s too late to leave. Your safety comes first.
  • Be aware of scammers offering assistance with claims or repairs. Always contact us first to ensure the works are authorised by a reputable company that guarantees its work. See here for more information.
  • It’s ok if you don’t know your policy details when you contact us; with your name and address we’ll find it for you.

Current warnings

For the latest information on emerging and current weather conditions across Australia, please listen to the local radio and monitor information from the emergency sources listed on our Catastrophe hub.