We’re here to support our customers affected by Tropical Cyclone Zelia
We’re working hard to support our customers impacted by Tropical Cyclone Zelia.
We have additional team members ready to take your calls and help lodge claims. If you need to make a claim due to Tropical Cyclone Zelia WA please contact us as soon as you’re safe and able to do so.
Our assessors and tradespeople can only enter affected areas when emergency services declare it’s safe to do so. However, notifying us of your claim as soon as possible helps us start the claims process early so we can get you back on your feet sooner.
How to claim
- If you’re insured directly with QBE, call us on 133 QBE (133 723). If you don’t know or are unable to access your policy details, we can locate them with your name and address.
- If your policy is through an intermediary or financial institution, please contact them to lodge your claim.
Most importantly, we want you and your family to be safe. Contact us immediately for urgent ‘make safe’ repairs, temporary accommodation or emergency cash payments, and make sure you follow the advice of local authorities.
Helpful reminders
- Always follow the advice and direction of emergency services.
- Never try to drive through flood-affected areas.
- Return to your property only when the authorities deem it safe.
- Be cautious around electrical items that may have been affected by water, especially fallen power lines which may still be live.
- Be careful around trees and buildings which may be unstable following the event.
- Take photographs or videos of any damage to support your claim and speed up claim processing time.
- Discard any damaged goods that may pose a health-risk. Don’t forget to take photographs and, if safe to do so, keep a sample of the material to support your claim.
- Be aware of scammers offering assistance with claims or repairs. Always contact us first to ensure the works are authorised by a reputable company that guarantees its work. See here for more information.
More information
Visit QBE.com/au for further resources, weather alerts, and information on what to do during extreme weather events.