QBE supporting customers affected by ex-Tropical Cyclone Alfred

QBE has activated its response plans to support customers affected by ex-Tropical Cyclone Alfred.

QBE is focused on helping our customers that are impacted by this event. We are working closely with key suppliers, including builders, restorers, loss adjusters and towing providers and have increased resourcing to manage claims efficiently to help affected customers receive the support they need.

Recognising that some suppliers may also be impacted, QBE is engaging with its supplier network and coordinating with providers in other states to assist with the continuity of services.

As a predominantly intermediated insurer, QBE is supporting its broker and partner networks with important communications for customers. QBE will continue to send targeted SMS alerts to affected policyholders and provide customer updates on its social media platforms, with information on safety, clean-up guidance and details of QBE’s Assure partnership, a counselling service available to customers.

How to make a claim

Customers impacted by ex-Tropical Cyclone Alfred advised encouraged to contact QBE as soon as they are safe and able to do so:

• Customers insured through an intermediary: Contact the relevant provider to lodge a claim.
• Direct QBE policyholders: Call 133 QBE (133 723). If policy details are unavailable, QBE can locate them using the customer’s name and address.

QBE has assessors and tradespeople on the ground in affected areas where access is possible, and rectification work has commenced. QBE also has additional team members ready to assist with claims and provide urgent ‘make safe’ repairs, temporary accommodation, and emergency cash payments.

QBE Australia Pacific CEO, Sue Houghton, said:

“Our priority is the safety of our customers and communities. We know this is a difficult time, and we urge everyone to follow emergency authority advice and lodge their claims as soon as it is safe to do so.

We have made a number of improvements to our claims process since 2022 and are committed to supporting our customers through the recovery process ahead”.