Making a commercial motor claim

Back on the road fast with QBE’s Motor Supplier Network

Vehicle accidents cost businesses time and money. Coverage through QBE means access to a ready-to-help specialist claims team and to our accredited motor supplier network – streamlining the claim process with responsive service and priority access to the right suppliers.

Find out more about the benefits of using our motor supplier network or find a supplier by using our Repairer Finder Tool.

Information we need from you and your customers if you choose to use your own supplier

To ensure your claim runs as smoothly as possible, be sure to have the right information included in the claim lodgement. We have put together the following information as a guide, which should assist in expediting the claim. QBE may request further information upon lodgement of the claim.

Motor claims regardless of status or type of vehicle

These include Fair and Reasonable, Total Loss, Repairable, AG Machinery and Heavy or Light vehicle.

• If you are not using a QBE preferred repairer, you will need to provide a repair quote and images at the time of submitting a claim. Refer to our assessing preferred photo format provided by QBE if an accredited smash repairer is not engaged
• All third-party details including name of driver, company name, vehicle registration, residential or business address and contact details
• If liability is in question or you are not sure who is at fault, you need to supply a written version of events by the driver or insured and a diagram showing the location of the incident and what has happened
• Images of the hours reading and compliance plate. These are required so a market value and salvage can be provided
• License class and number of years held by the driver, if the incident occurred while driving for all motor classes, especially heavy motor
• Witness statements and witness contact details obtained so further interviews can be conducted
• Dash cam footage if available
• Police report number required when police have attended the scene of the accident and for theft or malicious damage claims.

Why use QBE’s Accredited Smash Repairer Network?

Repairs completed prior to submitting a claim and without QBE authority

• Customer to supply repair report from the repairer
• Customer to supply images of damages before repair was completed
• Repairs invoice will be reviewed as fair and reasonable: QBE is only liable to pay what is fair and reasonable.

Third party repairs through QBE

When a customer has caused damage to a third party’s vehicle or property, QBE will work with the third party to facilitate the necessary repairs.

QBE will call the third party and requires the following information:

• Third party quote with images of damage sent to [email protected], our third party management team

The QBE third party settlement team will liaise with the impacted third party and discuss the situation and how to proceed.

Total loss collision motor

When a vehicle is a total loss, the settlement requirements are:

• Vehicle registration papers
• Finance payout valid for 14 days
• EFT details for the account of the claimant so payment can be made if required and approved.

When a vehicle is stolen and there is no replacement vehicle policy (unrecovered with no replacement) the following is required:

• 15 days usually until insurer will accept the total loss
• Most recent vehicle registration renewal
• Last service invoice
• EFT details for the account of the claimant so payment can be made if required and approved.

Stolen unrecovered replacement

• 15 days usually until insurer will accept total loss
• Most recent vehicle registration renewal
• Original finance contract
• Purchase invoice
• EFT details for the account of the claimant so payment can be made if required and approved.

Trailers

• 15 days usually until insurer will accept total loss
• Most recent vehicle registration renewal
• Purchase invoice
• Photos
• EFT details for the account of the claimant so payment can be made if required and approved.

Stolen vehicle recovered

• Provide the location of vehicle, please note it may need to be towed to a repairer to determine if vehicle is a total loss or repairable
• Provide images of the vehicle, using the assessing preferred photo format
• EFT details for the account of the claimant so payment can be made if required and approved.

More information and support

Business Pack (BPK), Householders (HPK) and Commercial Motor (MVA) or Private Motor (MPA) (non-Fleet) claims can be lodged directly on Claimwrite.

All other motor related claim details should be emailed directly to: [email protected]

If you have any questions speak to your claim contact or relationship manager.