Flexible cover for your client’s private vehicle(s)
When your client needs to protect their own car, you can choose from Comprehensive, Comprehensive Essentials, Third Party or Third Party Fire and Theft cover to suit their needs. We can cover most cars, including sedans, wagons, 4WDs, utes, vans, convertibles and coupes.
Why QBE?
- Choice of Agreed or Market Value cover, both with $32.5 million for legal liability
- Optional benefits on comprehensive policies including protected No Claim Bonus, and Hire car after an accident
- Extensive national repair network to ensure your clients are back on the road as quick as possible.
Product cover
Comprehensive
Comprehensive protection against accident damage, fire and theft, plus damage to other people’s vehicles and property.
Benefits include:
- Hire vehicle costs following a not-at-fault accident
- Stolen or illegally duplicated key/lock cover, up to $2,000 (if reported to the police)
- Replacement vehicle: Comprehensive – up to two years, Essentials – up to one year
- Trailer cover – the maximum amount we will pay is the market value of the trailer, limited to $1,000
- Personal property cover, up to $500 for any one event
- Emergency accommodation and transportation, up to $1,000 for any one event
Comprehensive Essentials
Offers your client the same cover as our Comprehensive policy, but with some pricing relief thanks to slightly lower limits and fewer additional benefits.
Third Party
Provides protection against legal liability for damage caused to other vehicles or property. It also covers damages to your client’s car where:
- The accident which gave rise to the claim was totally the fault of the driver of another vehicle
- Your client is able to provide us with the registration number of the other vehicle and the name and address of the driver of the other vehicle, and
- At the time of the loss or damage the driver of the other vehicle was not insured for their third party liability
The maximum amount we will pay under this benefit for all claims from any one accident or series of accidents arising out of the one cause or event is the lesser of $5,000 or the market value of your client’s vehicle at the time of the loss or damage.
Third Party Fire and Theft
Covers damages to your client’s vehicle caused by fire, explosion, lightning, theft or attempted theft only; and insurance against legal liability for damage caused by your vehicle to the property of other people.
It also covers damages to your client’s car where:
- The accident which gave rise to the claim was totally the fault of the driver of another vehicle
- Your client is able to provide us with the registration number of the other vehicle and the name and address of the driver of the other vehicle, and
- At the time of the loss or damage the driver of the other vehicle was not insured for their third party liability
The maximum amount we will pay under this benefit for all claims from any one accident or series of accidents arising out of the one cause or event is the lesser of $5,000 or the market value of your client’s vehicle at the time of the loss or damage.
QBE's Accredited Smash Repairers Network
When a client's vehicle needs to be fixed after an accident our national Accredited Smash Repairer (ASR) network can help them get back on the road as soon as possible.
Their quality work and customer service means your client will be in good hands.
Our ASRs are able to complete a Self Assessing process which allows them to commence work immediately if certain criteria are met.
Read more about the Self Assessing process our accredited repairers follow.
All work authorised by QBE has a repair guarantee, and if your client’s vehicle is still under the manufacturer’s warranty the repairer will only use manufacturer-approved parts.
You can search for a QBE Accredited Smash Repairer using the Repairer Finder Tool. Contact your local QBE representative if you require login access.
Our friendly staff are also happy to help you search and select a QBE Accredited Smash Repairer, simply call us on 1800 023 387
Customer Benefits
Our repairers assess the vehicle onsite. No waiting period and no delay in commencement of repairs.*
Simply lodge the claim and nominate an ASR. Receive a call from our repairer within four hours of lodgement.
Taxi vouchers for travel to and from our repairer (up to $50 per trip).
The latest in equipment, technology and industry knowledge.
An accredited repair specialist, experienced in QBE’s insurance processes.
Guarantee on repairs authorised by QBE.
Customers will receive an SMS containing the repairers contact details at lodgement, when using the ASR network.
QBE’s Hail Repairer Network
When a client’s vehicle needs to be fixed, after a hail storm hits, our Hail Repairer Network can help them get their vehicle repaired and back on the road as soon as possible.
When a client uses our Hail Repairer Network, QBE manages the entire claims and repair process, through our partnership with our national hail provider Action Smart Group. The network is agile in its operations, providing fast help when it’s needed most.
Our Hail Repairer Network offers specialist repairs with QBE’s repair guarantee, so you can trust high-quality repairs will be provided by hail damage experts.
You can also rest assured our Hail Repairer Network has facilities to service clients in any location around Australia – so you can be sure no matter where your client is, we’ve got a repairer who can help.
Features and benefits of QBE’s Hail Repair Network include:
- Client contact within 24 hours
- National coverage
- Ability to operationalise in an agile manner to support clients
- Specialist hail damage repairs
- QBE repair guarantee
- QBE manages the entirety of the claim and repairs – convenience and peace of mind.
- Quality work and customer service
- Wash & vacuum provided
- Taxi vouchers provided (two vouchers with a cap of $50 each to get to and from the repairer)
- Priority and efficient service.
To access our Hail Repairer Network, simply call us on 1800 023 387
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