QBE system and c.change tips to make your work life easier

There are two ways you can obtain a Certificate of Currency:

1. Via c.change

• Locate the policy in c.change
• Click on the Policy Options at the bottom of the page
• Select Certificate of Currency.

Alternatively, please refer to our step-by-step quick guide.

2. Sunrise via your broker package

• Click the 'View' function in your broker package, once you enter the QBE Sunrise product, enter through the screens until the Policy Option appears
• Click on Documents section, and you’ll find the Certificate of Currency.

Alternatively, a step-by-step guide based on your broker package, is available upon request.

You can access a copy of your Workers Compensation Certificate of Currency or claims experience on c.change by following these steps:

1. Locate the policy in c.change
2. Click on Policy Options at the bottom of the page
3. Select Certificate of Currency or Claims Experience, as appropriate.

Alternatively, please refer to our step-by-step quick guide.

If a new business policy or renewal has not been flagged for an exemption of NSW Stamp Duty fees but it should have an exemption, it will need to be updated.

To obtain a refund, make a request by following our step-by-step quick guide. Once the request is completed, it will be referred to one of our underwriters for action.

With the customer’s consent, you can change a customer’s bank details or direct debit information at any stage within the policy period by simply logging into c.Change.

Refer to our step-by-step-quick guide.

You can download a commercial motor claims history report via c.change:

• Locate the policy in c.change
• Click claim options
• Select commercial motor claims history report.

Alternatively, please refer to our step-by-step quick guide.

To streamline requests, you can upload documents for Business Pack (BPK), Private Motor (MPA), Commercial Motor (MVA), Home & Contents (HPK) and Farm (FAR) referrals via Sunrise and c.change for the following transaction types:

• Quotes (for BPK)
• New business
• Endorsements
• Cancellations
• Renewals.

Please refer to our guide, How to upload documents into c.change and sunrise_BPK, MPA, MVA, HPK and FAR, which explains how to attach documents and answers some commonly asked questions.

What types of documents should I upload?

Business Package (BPK)

Private & Commercial Motor (MPA and MVA)

Home & Contents (HPK)

Farm (FAR)

Document upload guidelines

• You can add up to 20 documents for each referral
• There is a two-megabyte (2mb) size limit for each uploaded file
• The maximum size limit for all files is 30 megabytes (30mb) for each referral
• There is a 50-character limit for the file name. Files names that exceed 50 characters will not be uploaded successfully
• The description of the file uploaded is limited to 30 characters and must only include letters, numbers and spaces
• Documents uploaded as part of a referral cannot be deleted once the transaction is completed
• Files names should not contain any spaces or special characters such as an asterisk, hash tag or exclamation mark (hint – Use 'save as' to rename the file with no spaces or special characters before attaching).

If you exceed the document size limits, the system will display an error message to let you know which limit has been exceeded.

Helpful hints

Here are some suggestions about how to reduce the file size of your documentation:

• Split a large document into two or more documents before uploading
• Reduce the size of a large document by ‘zipping’ the file before attaching
• Save large photo files as a PDF.