Making a professional liability insurance claim

Professional support when your customers needed it

Professional Liability insurance protects your customers against claims of negligence or breach of duty made by a third party arising from the services or advice they provided. Despite the best intentions, things don’t always go to plan so we give your customers access to our claims team with subject matter experts in this field. And because we’re in it for the long haul, you can rest assured we’ll be around to help before and after the resolution of a claim, regardless of its complexity.

Information we need from you and your customers

To ensure your claim runs as smoothly as possible, be sure to have the right information in the claim lodgement. We have put together the following information as a guide, which should assist in expediting the claim. QBE may request further information upon lodgement of the claim.

Required information:

• A professional liability claim form with all applicable sections completed
• If the form is unable to be provided, we require the following to assess the claim:
  • If available, please provide a letter of retainer or agreement with the claimant
  • Outline when you first become aware of the circumstance and the claim
  • Name and contact details of the third party making the claim against your customer
  • Describe the claim being made against your customer and the relevant work undertaken, this can be provided in a written format via email or official company letterhead
  • Outline the time and location the work was undertaken, it’s best to provide a complete overview
  • Please provide your customer’s position regarding the third-party allegations

More information and support

All claims via a broker can be submitted to [email protected]

If you have any questions speak to your claim contact or relationship manager.