Business Interruption claims lodgement FAQs

Business Interruption arising from COVID-19 claims for packaged products such as Business Pack and Farm Pack can be lodged using the express tool.
It takes 1-2 minutes to lodge a claim and you will receive a claim number instantly

For the online express claims form you need to provide the policy number and date the effects began for the impacted business.

Once you have a claim number you will need to provide the relevant supporting information associated with the claim as you usually would.


Using the claims form means you will receive a claim number and then be able to upload relevant documents.
Yes, to ensure we protect a claimant’s privacy, you need to be logged in to enable authentication.
C.change access is required to access this online express claims form. If you don’t have access, please email [email protected]
Please use Google Chrome as your browser.
No. This online express claims form has been specifically designed for COVID-19 related Business Interruption claims.